❓ Questions & Answers
qqq3 FAQ — Answers to everything you ask
From deposits and withdrawals to account verification, customer support, responsible gambling, and Shan Koe Mee / 2D / 3D — all the questions Myanmar players ask most are answered on this page.
It's perfectly normal to have questions when you first start using qqq3. This FAQ page covers over 20 of the most frequently asked questions from players, grouped into five categories — responsible gambling and self-limits, name and NRC verification, support and communication, withdrawal-related information, and how to play Shan Koe Mee / 2D / 3D. If any question is not answered here, you can reach us directly via our 24/7 Live Chat.
Self-Limits
Yes — you can do this on qqq3. You can set the maximum amount you can deposit within a chosen period (daily / weekly / monthly), and that limit takes effect immediately once set. To increase the limit, the change only takes effect 24 hours later — in local time (UTC+6:30). You can adjust this limit via Live Chat.
Yes. A Cooling-Off is a temporary break from gambling for a period of 1 to 30 days. Just tell us via 24/7 Live Chat: "I'm not feeling great about my gambling right now, I'd like a Cooling-Off." We'll act on it straight away. We will not lift it early under any circumstances until the period is fully completed.
Self-Exclusion means closing your qqq3 account from gambling for a long-term period (31 days or more) or permanently. You can request it via Live Chat. Once done, you will no longer be able to log in or make deposits. To reverse this, you must give 7 days' advance notice.
No. qqq3 services are for players aged 21 and above only. When opening an account, you must verify that you are 21 or older using your NRC or passport. If you are found to be under 21, your account and funds will be subject to review.
You can read full details on the Responsible Gaming page at qqq3. If you want to set limits for yourself, request it via Live Chat and our support team will action it immediately. If you need help from outside professionals, please contact a family member or a healthcare provider.
Documents & Verification
When withdrawing, the name registered on your qqq3 account must match the name on your KBZPay / Wave Money / AYA Pay / bank account. If the names do not match, your withdrawal may be put on hold. Please make sure you enter the correct name when opening your account.
We carry out KYC checks before your first withdrawal, or when there is a suspicious change in your deposit or gambling pattern. You will be notified via email or Live Chat, and you must respond within 72 hours of the notification being sent.
Common reasons for failure include photos taken in poor lighting and an expired NRC. If you receive a failure notice, contact us via Live Chat and you can re-submit with corrected documents. If you fail exactly 3 times, we will conduct a more thorough senior review.
qqq3 accepts two types of ID documents: (1) Myanmar NRC (National Registration Card) and (2) Passport. Please submit photos of both the front and back of the original document, along with a selfie holding your ID. Photos must be clear and legible, showing your name and date of birth.
KYC documents submitted by players are stored on a secure server protected by SSL encryption. ₁ They are used solely for KYC purposes and are never shared with third parties. You can read our Privacy Policy for full details.
Customer Support
Yes. The qqq3 support team runs a Live Chat that operates fully in Myanmar language. Just write in Burmese — no English needed. Feel free to ask anything you want.
Please have the following ready before contacting us so we can resolve your issue faster — your account username / email, the amount (if applicable), the time of the transaction (Myanmar Standard Time), and the payment method used (KBZPay / Wave Money / AYA Pay / bank transfer).
qqq3 has two customer support channels — (1) 24/7 Live Chat, which you can open directly from the website, and (2) Email at [email protected]. We do not provide Telegram / Viber / Messenger / phone number contact — to avoid phishing, please only trust these two official channels.
qqq3 Live Chat is available 365 days a year, 24 hours a day, 7 days a week. If you run into a problem late at night or early in the morning, just open Live Chat and ask in Burmese right away. If you send an Email, we will get back to you as quickly as possible.
Withdrawal Questions
The minimum withdrawal amount at qqq3 is 30,000 Ks — regardless of whether you use KBZPay, Wave Money, AYA Pay, or bank transfer. You must have at least 30,000 Ks in your account balance to withdraw. The minimum deposit amount is 20,000 Ks.
To withdraw winnings from the qqq3 welcome bonus, you must complete the wagering requirement. You need to wager the bonus amount × 10 times before bonus winnings can be withdrawn. For example — if you receive a 20,000 Ks bonus, you must wager 20,000 Ks × 10 = 200,000 Ks before you can withdraw. You can check your wagering progress by logging in at qqq3 Login and viewing your account.
Once a withdrawal request is approved, funds will arrive at your KBZPay / Wave Money / AYA Pay / bank account within 30 minutes to 3 hours. This is calculated in local time (UTC+6:30) and follows a clear schedule. If it takes longer than this, contact us via Live Chat to check.
Common reasons for a pending status include — incomplete KYC, a name mismatch on the payment account, or delays on the bank's end. If more than 3 hours have passed and you still have not received your funds, please contact us via Live Chat or at [email protected] with your transaction ID and we will look into it as quickly as possible.
Shan Koe Mee & 2D / 3D
Yes. The qqq3 platform works on both Android and iOS, as well as through a browser using Responsive Design. You can play Shan Koe Mee, 2D lottery, and 3D through just a browser without installing any app. Just make sure your mobile data connection is decent — 4G is fine.
Shan Koe Mee is a card game popular in Myanmar and the Shan region. You hold 3 cards and compete based on the higher or lower card combination value. You can play with a Live Dealer in the qqq3 Live Casino section, and the rules are available to read as soon as you enter the lobby, so new players are welcome. Have a look around before playing with real money.
3D is a lottery format where you win based on how well your chosen 3-digit number matches the drawn number. The numbers are drawn by qlottery and you can play it on qqq3. You can read the full details on how to place your number and the bet rates on the qqq3 2D Lottery page.
Because 2D lottery results follow a qdraw schedule, you can only submit your numbers within a set period before the draw takes place. qqq3 clearly displays this cut-off time, so take note of it before you play. Draw results can be viewed immediately in your qqq3 account. We do not provide number recommendations — pick whichever numbers you like.
Once the draw is announced and the process is complete, qqq3 credits your winnings instantly or within a few minutes. If you want to withdraw, the minimum bank withdrawal is 30,000 Ks, so check your balance before making a request.
Contact us and get your answer
Still have questions? The qqq3 customer service team is available 24/7 in Myanmar language. Open Live Chat and you can reach us right away.
24/7 Live Chat (Myanmar Language)